Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a booking, or contact our support team. This includes: • Personal identification information: name, email address, phone number, date of birth • Travel document information: passport numbers, visa details (for international bookings) • Payment information: billing address, card details (processed securely via Razorpay — we do not store card numbers) • Travel preferences and booking history • Device and usage data when you access our platform We may also collect information automatically through cookies, log files, and similar technologies when you use our website or app.

We use the information we collect to: • Process and confirm your travel bookings (flights, hotels, buses, car rentals, etc.) • Send booking confirmations, e-tickets, and vouchers • Provide customer support and respond to your queries • Send promotional offers and travel recommendations (with your consent) • Improve our services and develop new features • Prevent fraud and ensure security • Comply with legal and regulatory requirements • Generate internal analytics and reports

We do not sell, rent, or trade your personal information to third parties. We may share your information with: • Airlines, hotels, and other travel service providers to fulfill your bookings • Razorpay for secure payment processing • Cloudinary for secure image storage • Government agencies when required by law (e.g., immigration requirements) • Our trusted service providers who assist in operating our platform (under strict confidentiality agreements) In case of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement industry-standard security measures to protect your personal information: • SSL/TLS encryption for all data transmission • Razorpay's PCI-DSS compliant payment processing • Regular security audits and vulnerability assessments • Access controls and authentication for internal systems • Encrypted storage of sensitive data While we take every precaution, no security system is 100% foolproof. We encourage you to use strong passwords and to log out after each session.

We use cookies and similar tracking technologies to: • Keep you logged in and remember your preferences • Analyze website traffic and user behavior • Deliver relevant advertisements (if opted in) • Improve our website's performance You can control cookie settings through your browser preferences. Note that disabling cookies may affect some website functionality. We use Google Analytics to understand how users interact with our platform.

Under applicable data protection laws, you have the right to: • Access the personal information we hold about you • Correct inaccurate or incomplete information • Request deletion of your personal data (subject to legal requirements) • Withdraw consent for marketing communications at any time • Data portability — receive your data in a structured format • Lodge a complaint with the relevant data protection authority To exercise any of these rights, contact us at info@sitaramworldaviation.com.

We retain your personal information for as long as necessary to: • Fulfill the purposes outlined in this policy • Maintain your account and booking history • Comply with legal obligations (e.g., tax records for 7 years) • Resolve disputes and enforce our agreements When data is no longer needed, we securely delete or anonymize it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by: • Sending an email to your registered email address • Displaying a prominent notice on our website The date of the most recent revision is shown at the top of this policy. Continued use of our services after changes constitutes acceptance of the updated policy.